FAQ

FAQ

Frequently Asked Questions

Everything you need to know about compatibility, installation, navigation, delivery and support.

01

Product & Compatibility

Compatibility, screen size and everyday riding conditions.

Will MotoNaviPro fit my motorcycle?

MotoNaviPro includes a universal adjustable handlebar mount designed to fit most motorcycles and riding positions. Handlebar dimensions and available mounting space can vary, so contact us when you are unsure about a particular motorcycle.

What size is the display?

MotoNaviPro features a 5-inch display designed to remain easy to read while keeping the installation compact.

Is MotoNaviPro waterproof?

Yes. MotoNaviPro has an IP67 rating, providing protection against rain, dust and normal outdoor riding conditions.

What is included with MotoNaviPro?

MotoNaviPro comes with the display, universal handlebar mounting system and the supplied power accessories required for installation.

02

Apple CarPlay & Android Auto

Connecting your phone and using its essential features.

Does it work with both iPhone and Android?

Yes. MotoNaviPro supports Wireless Apple CarPlay and Android Auto for compatible iPhone and Android devices.

How does MotoNaviPro connect to my phone?

Your phone connects wirelessly through Bluetooth and Wi-Fi. After the initial setup, MotoNaviPro can reconnect automatically when the system and your phone are switched on.

Do I need to connect my phone every time?

Normally, no. Once your phone has been paired, it can reconnect automatically when Bluetooth and Wi-Fi are enabled.

Does MotoNaviPro work without a phone?

The display can power on and provide access to its system settings without a paired phone. A compatible smartphone is required for Apple CarPlay, Android Auto, navigation, calls, music and supported phone apps.

Can I keep my phone in my pocket or bag?

Yes. Because the connection is wireless, your phone can remain safely stored while you use supported features through the MotoNaviPro display.

03

Installation

Mounting and powering your MotoNaviPro.

Is the mounting hardware included?

Yes. The package includes the mounting hardware needed to install MotoNaviPro on a compatible motorcycle handlebar.

Is installation difficult?

No. The adjustable mount attaches to your handlebar, and most installations can be completed within a few minutes.

How is MotoNaviPro powered?

MotoNaviPro can be powered through a suitable USB connection or connected to the motorcycle’s electrical system using the supplied power accessories.

Do I need professional installation?

Most riders can install the mounting system themselves. When connecting directly to the motorcycle’s electrical system, consult a qualified technician if you are not comfortable working with motorcycle wiring.

Where should I position the display?

Position the display where it remains clearly visible without blocking your instruments, controls or view of the road. Check that the handlebars can turn fully before riding.

05

Shipping & Tracking

Order processing, delivery and tracking.

Where do you ship?

We ship to supported destinations shown during checkout. Available shipping options depend on the delivery country and address.

How long will delivery take?

Delivery times depend on your destination and the selected shipping service. See our Shipping page for current delivery information.

Will I receive tracking information?

Yes. Tracking information is provided once your order has been prepared and handed to the shipping carrier.

How can I track my order?

Use the tracking link in your shipping confirmation or visit our Track Your Order page.

What should I do if tracking has not updated?

Tracking updates can occasionally take time to appear after a parcel is transferred between facilities. Contact our support team if the tracking information remains unchanged longer than expected.

06

Returns & Warranty

Returns, damaged orders and warranty support.

Can I return my order?

Eligible orders can be returned in accordance with our current return conditions. Review the complete Return Policy before sending an item back.

How do I request a return?

Contact our support team with your order number and the reason for your return. We will provide the applicable return instructions before you send the product.

Does MotoNaviPro include a warranty?

Yes. MotoNaviPro includes a 12-month warranty covering manufacturing defects during normal use.

What should I do if my order arrives damaged?

Contact us as soon as possible with your order number and clear photographs of the product, packaging and shipping label. Our support team will review the issue and explain the next step.

07

Support & Troubleshooting

Quick help when something does not work as expected.

My phone is not connecting. What should I check?

Confirm that Bluetooth and Wi-Fi are enabled, remove any old connection from your phone and MotoNaviPro, and repeat the pairing process. Restarting both devices can also resolve a temporary connection issue.

Why does MotoNaviPro not switch on?

Check that the power cable is fully connected and that the USB port or motorcycle power source is active. When hardwired, inspect the power connection and fuse before contacting support.

Can I get help with installation or pairing?

Yes. Send us your order number, motorcycle model and a clear description or photograph of the issue. This helps our support team provide more precise guidance.

Where can I find the setup instructions?

Visit our Getting Started page for installation and connection instructions.

Personal support

Still have questions?

Tell us what you need help with. Our support team will guide you through compatibility, installation or an existing order.

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